consumer

TRA is the consumer facing body for the Omani telecommunications industry.

Any consumer grievance can be registered as a complaint with the TRA, after it has first been filed with the concerned operator. As a consumer, you have the right to file your complaint with TRA if the concerned operator has taken no action in regards to your complaints, or if you are unsatisfied with the operator’s decision in response to the complaint.

All grievances must be filed with TRA within 30 days of the operator’s response, or within 45 days of you first submitting your complaint with the operator.

In the case of dispute resolution, the Legal Affairs unit will coordinate with other TRA units, the operator and consumer to reach a fair determination or settle the issue between the parties.