• What type of Telecommunications Licenses does the TRA issue?
• How many Licenses have been awarded to date?
• Does TRA set the prices (tariffs) for telecommunications services?
• What is Interconnection?
• Why introduce competition?
• What is universal service?
• Does TRA receive customer complaints?
• Who needs to be registered with TRA? Why?
• What is the procedure to apply for Dealer registration with TRA?
• Do Internet Cafés need to be registered with TRA?
• What is the procedure to register for offer Internet service registration with TRA?
• How to apply for type approval and what are the requirements?
• Who can apply for type approval?
• How long does the procedure take?
• What is the fee of type approval?
• Do imported telecom equipment require a label?
• What are the requirements for Wireless LAN products operating in Oman?
• I have some home devices which are transmitting radio waves on the 2.4 and 5.8 GHz ranges. Are these devices license-exempted?
• Can I sell/use One-way or two-way broadband satellite to access the internet?
• Is TRA checking the quality of service provided by the operators?
• Why did Oman’s telephone numbers change?
• Are there any plans to change the numbering plan in the future?
• Can I apply for short codes?
• How do I get a particular number for my own use?
• How can I get a special GSM number?

 

 

 

What type of Telecommunications Licenses does the TRA issue?

Class I License:For the Establishment or operation of public telecommunications network, or international telecommunications infrastructure or offering public telecommunications services or international access services. The license shall be issued by a Royal Decree based on a proposal by the Minister after the approval of the Authority. The Minister shall raise his proposal within two weeks of the Authority's approval of the application. The Decree shall determine the duration of the license; the license shall not include any terms or conditions according to which a licensee is granted exclusive rights.

Class II License: For The provision of public telecommunication services that depend on using the capacity of telecommunication network of Class 1 licensee and the provision of additional public telecommunication services which require exploiting the national resources (numbering), without exploiting any natural resource of the Sultanate. The license shall be issued by a decision of the Minister based on a proposal of the Authority after its approval. The decision shall determine the duration of the license which is not to exceed 10 years.

Class III License: For the Establishing or operating private telecommunication services or offering these services by establishing or operating an infrastructure of a private telecommunications network not connected to the public network or by exploiting the capacity of public telecommunication network. The license shall be issued by a decision of the Authority for a period not exceeding 5 years. Radio License.

How many Licenses have been awarded to date?

Four licenses have been awarded:
License granted to Oman Telecommunications Company (OmanTel) for the installation, operation, maintenance and exploitation of a 'Basic Public Fixed telecommunications System' .

License granted to Oman Mobile Telecommunications Company (Oman Mobile) for the installation, operation, maintenance and exploitation of a 'Basic Public Mobile telecommunications System'.

License granted to Omani Qatari Telecommunications Company (Nawras) for the installation, operation, maintenance and exploitation of a 'Basic Public Mobile telecommunications System'.

License granted to Omani Qatari Telecommunications Company (Nawras) for installation and operation of a 'common fixed telecommunications services system'.

Does TRA set the prices (tariffs) for telecommunications services?

No, TRA does not set prices. Prices are set by operators /service providers. TRA regulates prices, in the sense that every price proposal for new/existing services is submitted to TRA for approval before implementation. TRA regulates prices in fulfilment of two goals:

  • Ensuring that prices are reasonable to the public
  • Ensuring that prices reflect costs as much as possible to rule out any anti-competitive practices or strategies any operator might resort to.

Why introduce competition?

Competition stimulates market players to become more efficient. It provides consumers with more choices of services, at prices that are closer to cost levels and enhances the quality at which services are offered.

What is Interconnection?

Interconnection is the connection of telecommunications networks in order to allow subscribers of a network to communicate with subscribers of other networks.

What is universal service?

Extending basic telecommunications services to the uncovered areas based on the geographical location or number of inhabitants as per Articles 38 and 39 of the Telecommunications Regulatory Act.

Does TRA receive customer complaints?

Licensees are obliged to provide services as per licenses conditions and as per their quality of service requirements Procedures for handling customer complaints are approved by TRA. Consumers should approach the operator/service provider with their complaints and go through the procedures in place. In cases where, all these channels have been exhausted without resulting in a satisfactory solution, consumers may approach the Authority and their complaints will be investigated.

Who needs to be registered with TRA? Why?

All companies and establishments which are dealing with telecommunications services/equipment are requested to register with TRA and to renew their registration annually according to Decision No. 8/2008. Registration is required because TRA is responsible for the regulation of the telecommunications sector in the Sultanate of Oman and it is necessary to ensure that dealers with telecommunications equipment/services comply with the conditions for dealing with these activities.

What is the procedure to apply for Dealer registration with TRA?

  • Submit duly filled application form.
  • Deposit the required fee as per the application form into TRA account shown in the application form.
  • Submit copy of the bank receipt.
  • Submit a Copy of valid Commercial Registration Certificate.
  • Submit a Copy of valid Certificate of Affiliation from Oman Chamber of Commerce and Industry.
  • Submit Copy of commercial registration details.
  • Submit a Copy of valid ID card.
  • Copy of the list of authorized signatories, and their specimen signatures.

Do Internet Cafés need to be registered with TRA?

Yes, all Internet cafés have to register with TRA to comply with Decision No. 166/2007 on the regulation of Internet Service provision in commercial outlets and public place.

What is the procedure to register for offer Internet service registration with TRA?

It can be divided into two main steps:

Temporary Approval:

  • Follow the same procedure in Dealer registration.

Final Approval:

  • Submit copy of commercial registration details after adding the activity with Ministry of Commerce and Industry.
  • Submit tenancy agreement.
  • Submit Municipality License.

How to apply for type approval and what are the requirements?

A registered local dealer has to apply for type approval. A type-approval certificate shall be the dealer's private property, and it shall not be permissible for any other dealer to sell a type-approved product without obtaining a type-approval certificate from the Authority, or obtaining the prior approval of the dealer holding the certificate. It is required to submit duly filled out type approval application form with the enclosures mentioned in the form.

Who can apply for type approval?

Any local dealer / Supplier registered with TRA.

How long does the procedure take?

Usually it takes one to two weeks after receiving the application with the complete required documents.

What is the fee of type approval?

The fee depends on the equipment type as shown in the application form and then a copy of the bank deposit must be enclosed with the application.

Do imported telecom equipment require a label?

Yes, as per the labeling guideline, imported telecom equipment require a label . This is effective as of 23/12/2010.

What are the requirements for Wireless LAN products operating in Oman?

So far; WiFi systems that are compliant to the standards 802.11a, 802.11b/g are permitted to be used for indoor use only, and on non-protection non-interference basis. However, TRA is currently in the process of formulating the guidelines on the usage of WLAN equipment in the Sultanate and shall be published at TRA website in the near future.

I have some home devices which are transmitting radio waves on the 2.4 and 5.8 GHz ranges. Are these devices license-exempted?

Low-power devices (less than 100 mW) that operate in the ISM band (2.4 and 5.8 GHz ranges) are license-exempted.

Can I sell/use One-way or two-way broadband satellite to access the internet?

Internet services have to be offered only through a licensed internet service provider. Currently, only Omantel is the licensed internet service provider in the Sultanate, and internet services should be obtained through Omantel regardless of the mean of delivery. TRA is currently formulating a policy for opening the internet market and shall be announced to the public in the near future.

Is TRA checking the quality of service provided by the operators?

TRA regularly checks the network performance and quality of service of operators. Failure to comply with quality of service requirements may result in penalties imposed on the service providers.

Why did Oman’s telephone numbers change?

The old numbering plan was suffering from the following:

  • The structured allocation of number groups is exhausted
  • Some exchanges were running out of numbers
  • It did not have consistent geographic location identity
  • No spare numbering capacity for the introduction of new operators and new services

Are there any plans to change the numbering plan in the future?

The new numbering plan should be sufficient enough to cover the requirements of the market for many years. However, with the rapid development of the telecommunications industry, TRA may consider the need of amending the numbering plan as when necessary.

Can I apply for short codes?

Short codes are categorised by the type of service for which they are used.
There are two types of short codes: Types A and B.

Type A short codes are used by callers to reach commonly used services, such as ‘9999’ for emergencies. They are designated individually by the Authority for theafore-mentioned services, andare notallocated to any particular operator. To apply for Type A short code, you have to be a provider of a common service that is directed to the public,for examplea provider of emergency services (fire brigade, ambulance services, etc).

Type B short codes have network-wide significance and are used by callers to access services available from the operator’s own system. These codes are allocated by the Authority to theoperators and are unique to a particular operator. To apply for such short codes, you have to be a licensed telecommunication service provider.

How do I get a particular number for my own use?

TRA allocates numbers to telecommunications service providers in blocks. It does not allocate numbers to individual users. In order to get a number, the user can apply to the service providers who have been allocated the block of numbers which contains the desired number.

How can I get a special GSM number?

You have to request it from your mobile service provider.